1. Eligibility for Returns:
We want you to be completely satisfied with your purchase from Aura. If for any reason you are not, we accept returns of unopened and unused items within 30 days of the original purchase date. To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.

2. Non-Returnable Items:
Certain items are non-returnable, including opened or used products, gift cards, and any items marked as final sale. For hygiene and safety reasons, we cannot accept returns of products that have been opened or partially used.

3. Return Process:
To initiate a return, please contact our customer service team at [customer service email/phone number] with your order number and reason for the return. We will provide you with return instructions, including the address to which the product should be sent. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

4. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.

5. Exchanges:
If you wish to exchange an item for a different product, please follow the return process outlined above. Once we receive your returned item, we will process the exchange. If the new item has a different price, we will charge or refund the difference accordingly. Exchange shipping costs are the responsibility of the customer.

6. Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective product, please contact us immediately with photos and a description of the issue. We will arrange for a replacement to be sent at no additional cost, or offer a full refund if preferred.

7. Late or Missing Refunds:
If you haven’t received a refund after the stated processing time, please first check with your bank or credit card company, as processing times can vary. If you still have not received your refund, please contact us, and we will assist in resolving the issue.

8. Contact Information:
For any questions or concerns regarding returns, please reach out to our customer service team. We are here to help and ensure your experience with Aura is positive and satisfying.